The Lowndes County Schools System uses  SherpaDesk as our ticketing system for reporting and tracking facilities maintenance service requests.


Individual teachers and staff members will enter their requests for maintenance service. 

After tickets have been entered, designated persons at each site will review the submitted maintenance requests and approve or disapprove. Admins will open the Queue for their school, click on each ticket, and if approved, click Transfer and change the level to 2 - School Level Approval.  Once tickets have been approved, they will flow directly to the appropriate maintenance technician.


Technology no longer user SherpaDesk for reporting technology issues.  The system is using Incident IQ for those technology-related service requests.